Everyday India Surveillance and Cybercrime

The Airtel Store located next to the foot overbridge at High School Junction at Sy. No. S-212/32-1, R-212/32-1, Kollam West Village, NH 47, High School Junction, Kollam is directly involved in an organized cybercriminal activity, where I am a victim.

I state that with certainty because even after repeated visits to inform them  of my being victimised in a financial fraud their staff Ancy and the Branch in Charge refused to act on my complaints.

I informed them of my KYC being compromised at the National Stock Exchange after I stopped getting OTPs for online trading on their mobile number.

I told them about my losing a laptop, an IPad, three smartphones and two keypad mobile phones to hackers with total access to personal accounts held by me at Microsoft and Google. Accounts I have held from the time they started their services.

Today these accounts are being held by someone else and been turned Organization accounts administered by them and I seem to be working with them on something that should be criminal in nature.

They told me they were a direct office of Bharati Airtel the National Carrier providing mobile services but on their paperwork they appear in no way linked to them.

Their pouch for the sim cards they issue bear the following addresses details: 

Kerala Circle Office; Bharati Airtel Limited, SL Avenue, NH Byepass, Kundanoor Junction, Maradu PO, Cochin - 682 304.

This shows up clearly online as being just another Airtel Store. 

The official address shown is: Circle Office Kerala, Tamil Nadu, Bharati Airtel Ltd. No 42/147 & 44/146, San Thome High School & Rosary Church Road, Mylapore - 600 004.

The other office they mention is: 

Registered Office : Airtel Centre, Plot No 16, Udyog Vihar Phase IV, Gurugram - 122 015.

The Registered Office is not the Administrative Office which is Bharati Airtel, Bharati Crescent, 1 Nelson Mandela Road, Vasant Kunj Phase II, New Delhi - 110 070.

The Registered Office is generally just an address used to register a company and all administrative functions happen at the public office address.

Setting up Fake Mobile Service Provider services is a known strategy used by Organized Cybercrime Groups!

It is surprising how the State Machinery never took note of that, and no verification process double checked the authenticity of any documentation provided to set up a criminal enterprise under the guise of being one of India's largest mobile service providers.

Getting to the specifics of how criminal operation is run in plain sight and then how its recurrence can be prevented or stopped at least with this sucessful criminal operation, let me get to the specifics of the case.

This Airtel Office issued me two sim cards one for call and data on my phone and another for a dongle (portable modem) under a family plan, which they said was the cheapest and functional for uninterrupted usage, considering my travel imperatives.

The dongle sim was made the Primary Sim and my mobile sim a secondary sim in their records.

This meant that the sim on the modem had absolute control over the sim on my mobile. It could listen into my forwarded phone calls access OTPs, messages, emails  photographs  and all files and control my payment apps.

My physical posession of the sim guaranteed no security when in truth the actual owner of mobile number on the sim showed up as a ‘Nawas Mosq' on TruCaller. 

I have no idea who that is and besides the deliberate attempt made to frame me or the people at the other end appears an organized criminal activity to blackmail Public Citizens providing plausible evidence of their being associated with criminal activity.

The fact that this was used to steal my digital identity by taking over my long held personal accounts on Microsoft, Google and new ICoud account, access my aadhaar details, change my KYC details at the National Stock Exchange to transact business indicates that this is an Organized Criminal Activity with multiple players compromising people within the System meant to ensure its security.

When I show up now on Microsoft as belonging to an Organiztion and am denied access to my Personal Online Account for that by an Administrator and two other devices showed up as logged in whenever  I earlier managed to log into my online accounts indicates that my account is controlled by a family organizer on the family plan and by an administrator of an Organization Account.

Doubly compromised I had to take the extraordinary step of killing my digital presence in Digital India by cancelling all digital tranaction facilities on my Savings Bank at the State Bank of India, cancel all online trade in the National Stock Exchange at Geojit Securities, Kadappakada and more importantly send back my Aadhaar Card from the Kundara Post Office unopened as compromised.

This summarizing of the manner in which the crime was executed should be enough for any serious investigator to launch an investigation that yields results. 

If that does not I can provide further leads to establish the roles of the actors for an unbiased investigation.

Now, getting into the simplest way to address recurrence would be to make it mandatory for every system of service providers to have a second display screen showing the customers his personal details as entered into the system and recorded at the data servers in their Head Office.

If you do explore you will find multiple entities in Kochi claiming to be Head Office, Branch Office and Corporate Office of Airtel in Kochi a claim that needs to be verified with Bharati Airtel to stop Organized Crime.

Andrew Mohan Charles,

Andrews Villa, Panayamcode,

Kanjiracode, Mulavana Village,

Kundara - 691 501

Mobile: 08714418647